Shipping & Delivery Policy

        

AI ELEGANCE MARKETING
       No. Pendaftaran: 202403255820 (AS0484978-D)
       Last Updated: 9 Feb 2026

        

Section A Physical Goods Delivery

        

1. Processing Time
       Orders are processed within 1 to 3 business days after payment. Orders placed after 3:00 PM on Friday or on public holidays will be processed on the next business day.

        

2. Delivery Timeframes
       West Malaysia: 3 to 5 business days
       East Malaysia (Sabah / Sarawak): 5 to 7 business days

        

3. Delivery Charges
       West Malaysia: FREE
       East Malaysia: FREE

        

4. Tracking
       A tracking number will be emailed once your order is dispatched.

        

Section B Digital Services
       Subscriptions / licences: Access granted via email within 15 minutes of payment.
       Custom services: Our team will contact you within 1 business day to commence onboarding.
       Credits: Credits purchased or topped up into your account will be reflected in your wallet within 15 minutes of successful payment.

        

5. Delays & Exceptions
       We are not responsible for delays caused by courier services, customs clearance, or circumstances beyond our control. We will notify you promptly of any known delays.

        

6. Contact
       Email: support@tokyo2u.my | Tel: +6013-433-2222