Return & Refund Policy

AI ELEGANCE MARKETING
No. Pendaftaran: 202403255820 (AS0484978-D)
Last Updated: 9 Feb 2026

1. Return Eligibility
We accept returns within 14 days of the delivery date, provided the item is unused and in original packaging, not damaged due to misuse, accompanied by proof of purchase, and not a non-returnable item.

2. How to Initiate a Return
1. Email returns@tokyo2u.my with your membership number and reason for return.
2. Our team will respond within 5 business days with return instructions.
3. Only after approval, ship the item back to the following address. Customers bear shipping costs.

Address: The Capers Sentul, Block C-8-5,
Jalan Sentul Sejahtera,
51000, Kuala Lumpur
W.P. Kuala Lumpur

3. Refund Process
Approved refunds will be processed to your original payment method within 7 to 14 business days after inspection of the returned item.

4. Non-Returnable Items
Digital products, personalised items, perishable goods, final sale items, and gift cards are not eligible for return or refund.

5. Defective or Wrong Items
Contact us within 48 hours of delivery. We will arrange a replacement or refund.

6. Contact
Email: support@tokyo2u.my | Tel: +6013-433-2222